Operator and contact
ReelFab is provided by Tatiana Trukhanova, a German sole proprietor (Einzelunternehmen).
Dunckerstraße 77, 10437 Berlin, Deutschland
For support, privacy requests and questions about these terms, email us below.
Before contacting support
Describe what you were doing, what happened and what you expected. Include the time of the issue, your device, app version and project or order identifier if available.
- In the app, open Profile → Settings → Diagnostics → Copy to collect version and device details. Review these before sending.
- For account or payment help, include the account email and order/receipt identifier.
- Never send sign-in codes, passwords, full card numbers or private source footage unless specifically needed and agreed.
Sign-in and guest projects
Check that the email is correct and look in spam or junk for the sign-in message. Use the newest code you requested. If you are using a guest account, keep the current device/session available while getting help; clearing app data may remove your route back to guest projects.
Upload, processing or export problems
Check your connection, available device storage and access to the selected media. Keep the original source file. If a job appears stuck, note its identifier and status before starting another paid attempt.
For a failed export, include the device, project identifier and any visible error. A screenshot without private content can help.
Purchases, credits and cancellation
Current web purchases are handled by Gumroad. Check your receipt and the account used for the purchase if your credits or plan are missing. Include the receipt/order identifier when asking for help.
Use the payment provider on the receipt to manage recurring billing, cancellation or a refund request. Account deletion and removing the app do not cancel external payments.
Delete an account or request your data
The App Store version is being prepared with deletion for both signed-in and guest accounts. Where available, use Profile → Account → Delete account or Delete my data, then follow the confirmation and status in the app. If the control is missing or fails, contact support using the email above.
Save wanted exports before deletion. The process includes account-associated private data and local cleanup; external gallery files and some payment/security records are handled separately.